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TOPIC: Upd 6 Prg will not Start UP when was Good installet

Upd 6 Prg will not Start UP when was Good installet 23 May 2020 09:37 #1

Hello Rome,
have big problems with the Upd 6 Prg for my SunSDR-DX
Running Win10 64bit Systems.

Installation is fine and OK.
Then i start the prg. and this will not start up.
---I look in the Taskmanager and see the EXE.....

Then i have deinstallet all. Have switch off the Fireball completly and again install the prg. new.
....Install was fine and OK, BUT the prg WILL NOT START UP.
Juse McAfee Livesave

Never have had so bat problems with all older Versions. Also with the older Sunsdr2-Pro all was fine.

Now i have install Upd 6 Prg also on my other 3 PC´s.
On all 4 PC´s the selm problem. Install is fine but prg. can not start up!!

I em very happy with the radio and my Idee is to buy the BIG MB1.
But with so big problems about your new Upd 6 Software, i will never buy a SUNSDR radio.

What is the matter with your software??
73 Guenter
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Upd 6 Prg will not Start UP when was Good installet 23 May 2020 10:39 #2

  • g0cgl
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Ensure you have set an exception for the exe in the McAfee application and that all ports are open for the exe in your Firewall.

This week I have solved this issue for 3 users and in all cases it was related to the Firewall, anti-virus or both. If the exe is blocked, it will start and show in Taskmanager but not actually display the GUI. So the above is at least worth a check just in case.

If you are then confident that there is no blocking, refer to the Windows Event Log for any clue and, if necessary, share with Roman.
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Upd 6 Prg will not Start UP when was Good installet 23 May 2020 12:49 #3

Hello Erik
thank you for the information. My idea was also the prg virus. or Fireball, which may block ExpertSDR2.EXE.
I couldn't find anything in my McAfee Lifesave virus software.
I also do not know the port numbers that ExpertSDR2.EXE occupies!
......Can you tell me the port numbers?
Therefore I simply switched off the antivirus software and the fireball completely.
Then the Prg will NOT start.
--- That on 4 PCs.
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Upd 6 Prg will not Start UP when was Good installet 23 May 2020 15:02 #4

  • g0cgl
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Hello Guenter, you should not worry about port numbers if you allow full access to the exe through the Firewall and anti-virus. But anyway you have proved the issue is not related to these.

Are you using the same install file for each computer? If yes, try downloading again. Are the Microsoft dependencies being installed by the installer?

I downloaded and installed just now and had no problems. Check for Event Viewer messages in case there are any clues.
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Upd 6 Prg will not Start UP when was Good installet 23 May 2020 15:19 #5

Have no downloaded 4 times with all 4 pc´s.
Then installed, all is fine with this, no Errors. No Errors with MS thinks.
Fireball swtich OFF, Antivirus is switched OFF.

Start the prg, No nothing. This on all 4 PC´s.
total crasy...............i dont why...have no idee.
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Upd 6 Prg will not Start UP when was Good installet 24 May 2020 23:24 #6

  • DL9NBJ
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by the way...
If you use win10, you didn't need McAfee Lifesave virus software.
And every scanner only find known viruses, there is no 100% protection.
Win10 has all needed on board.

Link for Günther in German
https://www.youtube.com/watch?v=OVrmwIfluKk
vy 73 de Thilo DL9NBJ
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Upd 6 Prg will not Start UP when was Good installet 26 May 2020 13:38 #7

  • iw7dmh
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Hello,

could you try to provide a check list when this issue happens?
From my experience I do the following checks:

1- connect the rig straight to the ethernet port of a computer - Set the interface IP to something like 192.168.16.X (with any X except for 1, 255 and of course 200)
2- reset the rig then do a restart and wait until the green led stop blinking;
3- try the ping to 192.168.16.200
4- if it fails check the Windows firewall and, if it needs, disabling all the rules - The same for any other firewall and/or paranoid Antivirus
4a- be sure the computer isn't running Anydesk remote desktop system;
5- correct the IP address/port in EESDR;
6- when the ping works try to solve the black hole message "Can't connect to SunSDR2!"

I think here I need some additional explanations, so my questions are:
a- what ExpertSDR is looking for when it show that annoying warning?
b- I suppose it is listening or searching for UDP packets on 5000x or whatever port number;
c- does it expect a particular firmware realease or sample rate from the device?
d- is it finding some socket locked by other processes?

Last, but not least, can you point out all the passed/not passed steps in the find/connect procedure?
My question come out from some of similirar issues in our SunSDR Telegram group. But this time, with the update 6 and some DX rig, (not all actually) all the supposed checks failed.

Best 73'
Enzo, iw7dmh
Last Edit: 26 May 2020 13:41 by iw7dmh.
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Upd 6 Prg will not Start UP when was Good installet 27 May 2020 12:01 #8

Hello Enzo,
sorry i can not give a checklist while the prg. Upd6 will not running on my PC´s.
Here is my problem. --Sorry for my bad english.--
All other older versions are running fine on Win10 64bit Vers.1909.

Yesterday EXpert Support have check my PC via TeamViever, the good man have not found a solution for the not starting upd6 prg.

He meen my system was not actuel with drivers for Win, GUI.

This morning a have run Win Update and have make GUI update.

Then test upd6 Prg for running............

No, will not run. Installing is fine and perfect.

Then i go back to Upd5 Prg and all is fine with my SunSDR2-DX.

73 Guenter
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Upd 6 Prg will not Start UP when was Good installet 27 May 2020 12:27 #9

  • iw7dmh
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Hi Guenter,

mine was a more generic question. A clarification from Rome would be appreciated.
Just to learn something more about the Sunsdr SYSTEM.
Anyway, a self announcing system, like UDP broadcast packets, could make first connection and/or reconnection tasks much simpler.

73' Enzo
Last Edit: 27 May 2020 12:31 by iw7dmh.
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Upd 6 Prg will not Start UP when was Good installet 31 May 2020 09:32 #10

SunSDR2DXUpd6Fehler.jpg


Hello Rome and All,
have search again for the NOT starting upd6 prg on my Win10 V1909 PC´s.
The File OT5core.dll bring the problem i meen.
..pse look at the pic in the Attachments..

Have you a Idee...............????
73 Guenter
Thank you
Last Edit: 31 May 2020 09:36 by DK8DX. Reason: missing attachment
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Upd 6 Prg will not Start UP when was Good installet 01 Jun 2020 14:26 #11

  • Rome
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Hi, Guenter.
Tomorrow we'll compile a new Update 6 with several new bug fixes in the firmware and using the previous Qt version, which worked well.
Роман, Roman
Expert Electronics
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Upd 6 Prg will not Start UP when was Good installet 01 Jun 2020 15:08 #12

Hello Rome,
many thanks!! This are very nice, good news.
I look then on your Download site.

73 Guenter

Thank you
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