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TOPIC: Bug report – program hang on startupThis is only my second day with my new SunSD

Bug report – program hang on startupThis is only my second day with my new SunSD 25 Nov 2020 20:19 #1

  • VE1GPY
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This is only my second day with my new SunSDR2 DX radio. I’m running ExpertSDR2 v1.3.1 Update 7 on Windows 10 and yesterday everything seemed to work pretty well, with only a few minor exceptions.

However, today when I started the program, it displayed 3 grey, non-responsive windows and reported that the program was not responding. This error occurs anytime I try to start the application.

However, I was able to get it to run again by deleting (actually renaming) my ‘ExpertSDR2’ settings directory. The /Users/{name}/AppData/Local/Expert Electronics/ExpertSDR2 file. ... But, of course, I lost my settings.

I have the original (broken) directory if it's useful for diagnostics.

Thanks and 73,
Sheldon, VE1GPY/VE1SL
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Bug report – program hang on startupThis is only my second day with my new SunSD 26 Nov 2020 06:21 #2

  • Rome
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Hi, Sheldon.
At the moment we are working on ESDR3 and ESDR2 Update 8 with the new firmware, it should be released next week.
It might be the last release of the ESDR2 this year.
Роман, Roman
Expert Electronics
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Bug report – program hang on startupThis is only my second day with my new SunSD 26 Nov 2020 17:08 #3

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Thank you, Roman.

Things were a little different today. Everything worked okay until I tried to open the band scope. Then, the program hung up and stopped responding.
Once again, renaming my ‘ExpertSDR2’ settings directory restored normal operation - with a loss of settings.

I'm wondering if the fact I'm running multiple (x3) monitors is the trigger for some of this strange behaviour.

Thanks again, and 73,
Sheldon, VE1GPY/VE1SL
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Bug report – program hang on startupThis is only my second day with my new SunSD 26 Nov 2020 17:52 #4

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Hello Sheldon,

This sound very much like a issue with your antivirus or firewall

can you add the EESDR directory to your antivirus EXCEPTION rules/list also please add the EESDR directory to your firewall rules as well.

I think this may fix the problem,

Happy Thanksgiving
73 Rick
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Bug report – program hang on startupThis is only my second day with my new SunSD 01 Dec 2020 03:04 #5

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Thanks Rick! Adding anti-virus exceptions didn’t help. I use ESET Internet Security and it’s usually pretty nonintrusive.

I started taking fairly frequent backups of the ‘ExpertSDR2’ directory and eventually hit a case where the differences between a working backup and a failed directory were pretty minor. (I’ve attached a screen shot of a comparison of the two directories done with UltraCompare). The only differences in the two directories are in the options.ini and options.ini.back files.

As a test, I decided to run with the broken ExpertSDR2 directory and edit the options.ini file until I got it working. The first line I tried fixed it. I copied the MainWindow\geometry entry (one line) from a good version of the options.ini file to the broken file and it restored normal operation.

Roman, I can post the good and bad versions of the MainWindow\geometry lines if it’s useful.

73,
Sheldon, VE1GPY/VE1SL
Last Edit: 01 Dec 2020 03:05 by VE1GPY. Reason: Add missing attachment
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Bug report – program hang on startupThis is only my second day with my new SunSD 01 Dec 2020 13:43 #6

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One other thing I can think of that could cause this is possible RF into computer?

corrupting the INI file- could you try placing a grounding wire between the rig and possible loosen a screw on the computer (preferably none of the power supply mounting screws) and use flat wire or grounding braid if you have available.

When I ran an older 3000 flex I had intermittent issues at times with the database corrupting grounding both rig and computer helped, Now if you using laptop I can only suggest both power supply for rig and the laptop or both plugged into same outlet or power strip and grounding the rig.
73 Rick
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Bug report – program hang on startupThis is only my second day with my new SunSD 01 Dec 2020 16:41 #7

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We can definitively rule that out ... I haven’t transmitted with the new radio yet. ☺︎

I believe it’s a bug in the code used to save the window state in a multi monitor setup. I have 3 monitors: two 27” and one 24”. The two 27” monitors have one screen resolution and the 24” monitor has a different lower resolution.

Thanks again and 73,
Sheldon, VE1GPY/VE1SL

The missing attachment from the previous post
1D8DF1EB-22B1-4004-9841-8F322ACF74AC.jpeg
Last Edit: 01 Dec 2020 16:42 by VE1GPY. Reason: Move location of attachment
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Bug report – program hang on startupThis is only my second day with my new SunSD 01 Dec 2020 20:13 #8

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Running two different screens here one a 2560x1444 in 4K and the other a 1980x1080 standard res, but you make an easy test disable one or two monitors and try it and see , What video card are you running? Also wonder if you have tried giving ADMIN rights to the EESDR program and checking what happens, just a few thoughts
73 Rick
Last Edit: 01 Dec 2020 20:16 by N8SDR.
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Bug report – program hang on startupThis is only my second day with my new SunSD 01 Dec 2020 22:41 #9

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Hi Rick,

The computer is an Alienware Aurora A11 with a GTX 1660 Ti 6GB graphic card. The two 27” monitors are Dell U2711 Ultra-Precision monitors running 2560 x 1440 resolution with a 59.950Hz refresh rate. The 24” monitor is an HP L2445m monitor running 1950 x 1200 resolution with a 59.950Hz refresh rate.

Before I came up with a relatively easy way to edit/restore a broken options.ini file it was a pain losing all of my settings every time it broke! Now, with this recovery method in place, I should be able to be a bit more adventurous in my testing. I’ll try to run a few test cases to see what I can come up with.

Yes, I’m running EESDR with admin rights. I did this to try to resolve other issues I’m having getting Log4OM to interface with EESDR.

73,
Sheldon, VE1GPY/VE1SL
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Bug report – program hang on startupThis is only my second day with my new SunSD 03 Dec 2020 19:49 #10

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I sure hope ESDR2 Update 8 and the new firmware resolves this issue. I'm only in my second week with this new radio and I'm beginning to question my decision to purchase a SunSDR2 DX.

I was unable to run the test cases the way I hoped because the program failed immediately and I couldn't recover the options.ini file. So I started over. I deleted the ExpertSDR2 directory and started fresh. Again, my first test case failed. As did every other test case that involved a second monitor.

Test Case 1 – FAIL!
RX1 and RX2 in separate windows. Not full-screen. Each on a separate 27” monitor.

Test Case 2 – FAIL!
RX1 and RX2 in separate windows. Each full-screen and on a separate 27” monitor.

Test Case 3 - PASS
Only 1 RX window. Bandscope part of main ExpertSDR2 window

Test Case 4 – FAIL!
Only 1 RX window. Bandscope on second 27” monitor.

Test Case 5 - PASS
RX1 and RX2 in separate windows on main 27” screen.

Test Case 6 - PASS
RX1, RX2 and BS in separate windows, all on main 27” screen.

Other Bugs …
1. ExpertSDR2 ends unexpectedly with no messages while trying to resize windows by dragging bounding-rectangle from lower-right corner. Repeatable - always fails.
2. Audio is garbled when running RX1, RX2 and BS. CPU usage is 2%. The garbled audio clears immediately when BS is turned off.

73,
Sheldon, VE1GPY/VE1SL
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Bug report – program hang on startupThis is only my second day with my new SunSD 03 Dec 2020 20:00 #11

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FYI, Here's the screen layout of the two 27" and one 24" monitors. My plan was to run ExpertSDR2 on the two side-by-side 27" monitors. And logging and other programs on the 24" monitor. The 24" monitor is on a monitor stand that makes it really easy to reposition it (including vertically).

IMG_7407.jpg
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Bug report – program hang on startupThis is only my second day with my new SunSD 04 Dec 2020 06:34 #12

  • Rome
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Hi, Sheldon.
At the moment we are working on the ExpertSDR3, which is our main priority right now. The main advantages of ESDR3 were explained in the following video -

In the Update 8 we'll implement new firmware for almost all devices.
Here is the link to the pre-release version of ESDR2 Update 8 for SS2DX - drive.google.com/file/d/1nePaMaFuLYuuYODsxk_QXgJ5iUdYMGpG/view?usp=sharing
Роман, Roman
Expert Electronics
Last Edit: 04 Dec 2020 12:38 by Rome.
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Bug report – program hang on startupThis is only my second day with my new SunSD 04 Dec 2020 07:52 #13

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Rome wrote:
Hi, Sheldon.
At the moment we are working on the ExpertSDR3, which is our main priority right now. The main advantages of ESDR3 were explained in the following video -

In the Update 8 we'll implement new firmware for almost all devices.
Here is the link to the pre-release version of ESDR2 Update 8 for SS2DX - drive.google.com/file/d/1nePaMaFuLYuuYODsxk_QXgJ5iUdYMGpG/view?usp=sharing
Rome, is it possible for me to provide a link to the test version but to sunsdrpro2.
I am happy to test.
Last Edit: 04 Dec 2020 12:38 by Rome.
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Bug report – program hang on startupThis is only my second day with my new SunSD 04 Dec 2020 07:57 #14

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Роман, Roman
Expert Electronics
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Bug report – program hang on startupThis is only my second day with my new SunSD 04 Dec 2020 08:12 #15

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Thank you, Roman.

I have watched this video a number of times. It was one of the deciding factors in my decision to go with SunSDR2 DX! I understand that your development priority needs to be with ExpertSDR3 and I cheer you and your development team on.

Is there any risk to my radio in running the pre-release of ESDR2 update 8? Any limitation on reverting back to update 7?

73,
Sheldon, VE1GPY/VE1SL
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