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TOPIC: Can't read calinration - ERROR MESSAGE!

Can't read calinration - ERROR MESSAGE! 21 Mar 2021 20:29 #1

Hello,

Another ‘phantom’ problem – hope its something simple to solve.

After a ‘fresh’ reboot of PC and ExpertSDR2 (latest version) – I am getting “Can’t Read Calibration” Error message

After dismissing the message – by pressing OK – The message repeats once again

On the second ‘dismiss’ by pressing OK button – the message “Can’t start SunSDR2DX! Pops up.

After dismissing this message and then pressing POWER button once again in ExpertSDR2 – the message “Can’t connect to SunSDR2DX!” pops up again.

I powered down the SunSDR2DX and rebooted.

I rebooted PC and restarted the EXperSDR2 program.

I checked that the network connections are OK and connected to same WORKING network.

Still same problem!

I even reinstalled the ExpertSDR2 software – still same problem.

Any suggestions??
Last Edit: 21 Mar 2021 20:41 by SDR4ME. Reason: added topic icon
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Can't read calinration - ERROR MESSAGE! 21 Mar 2021 20:43 #2

  • g0cgl
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If this is the error to which you refer:


Capture_calerror_2021-03-21.png


you should ask Roman to help you.
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Can't read calinration - ERROR MESSAGE! 21 Mar 2021 20:49 #3

Yes!

Sorry I should have posted screen shot - but you hit nail on head!

Except my message does not include the word 'user' - just simply "Can't read calibration"

I see 'others' also had similar problem

I dread to ask what caused this to happen.

Don't tell me we need to reinstall firmware??

Thank you as always for your quick and on the money response!

Cheers

ROMAN? any suggestions for how to 'fix' this problem?
Last Edit: 21 Mar 2021 20:52 by SDR4ME.
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Can't read calinration - ERROR MESSAGE! 21 Mar 2021 21:03 #4

  • g0cgl
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OK, maybe it is a different error that you have but just to be sure, and not cause more problems, I would email Roman directly as he does not always follow this user forum.
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Can't read calibration - ERROR MESSAGE! 21 Mar 2021 22:44 #5

OK will contact ROME to discuss the problem.

However, I think I solved it.

I did a SunSDR2DX 'reset' to the default address 192.168.16.200
I then started ExperSDR2.
During Start - it asked me if I wanted to reset default configuration settings / profile - then I responded YES
Here I presume - it wrote the calibration data - which must have been corrupted.
I then set my local net IP address in ExpertSDR2.
I rebooted the SunSDR2DX and started ExpertSDR2 with the new local IP address.
I then loaded my old TX profile.
I then set-up my shortcuts
I then set-up my 'features' - programs to launch (log4OM2)
I then set-up my CAT control
Bingo - ALL back to working state before the fault.

The REAL QUESTION is what caused the "Can't read calibration error" problem in the FIRST place!
So we can avoid this from happening again ;-)

Hope this is helpful to others who experience same problem - but PLEASE be careful what you are doing - so you do not destroy the SDR or 'brick-it' up!
Last Edit: 21 Mar 2021 22:45 by SDR4ME. Reason: spelling error in subject - I cant spell calibration, hi
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Can't read calibration - ERROR MESSAGE! 22 Mar 2021 10:14 #6

  • N8SDR
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My Thoughts -
Since from your message the cant read notice first appears before the can't connect to radio message
Mt first thought is local database issues - not SUNSDR hardware related - however I could be wrong

So is something amiss on your local PC that is causing data corruption- perhaps a bit of RF possibly getting into computer? It doesn't take much to corrupt data.

What is the system- ram- Hardware CPU- is it overclocked or running at base CPU speed? -
73 Rick
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Can't read calibration - ERROR MESSAGE! 22 Mar 2021 11:01 #7

Hi Rick,

NO it appears NOT to be the PC - i've tried this from 2 different PC's and SAME results.

The PC's are not near the TX - no RF nearby.

ALSO - my 'fix' from yesterday - post #5 - appeared to resolve this issue

BUT no such luck!

This morning when I turned 'on' the SunSDR2DX - same problem

Back to square 1

I am guessing here - but I suspect some kind of HW failure - perhaps NNVRAM - where the internal configuration settings are kept?

It simply cannot hold charge and retain the memory contents?

I SINCERELY HOPE I AM TOTALLY WRONG!

But still looking for a solution.

Sending message to ROME as suggested now.

Cheers
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Can't read calibration - ERROR MESSAGE! 22 Mar 2021 11:31 #8

Just to clarify once again - I have made some screen capture(s) - to show the error messages

Here is the ORDER of the error messages

1. Cant read calibration - this is the FIRST error message


cantreadcalibration.png



when you dismiss this message - by clicking the OK button you then get the 2nd message

2. Cant read user calibration - message


cantreadusercalibration.png



when you dismiss this message - by clicking the OK button you then get the 3rd message

3. Cant start sunsdr2dx - message


cantstartsunsdr2dx.png



when you dismiss this message - by clicking the OK button you then get the 4th message

4. Cant connect to sunsdr2dx - message


cantconnecttosunsdr2dx.png





Hope the above screenshots - give a little more clarity to the problem at hand!

Thank you
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Can't read calibration - ERROR MESSAGE! 22 Mar 2021 12:37 #9

  • g0cgl
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If you get anymore information from Roman, like how to avoid getting the error in the first place, please relay here. I will add this to the UMA as it is becoming an increasingly common problem. Thanks.
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Can't read calinration - ERROR MESSAGE! 27 Mar 2021 10:44 #10

  • G3XLG
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So now the same problem has appeared on my SunSDR2Pro.

"Can't Read Calibration" followed by
"Can't Read User Calibration", followed by
"Can't Start SunSDR2Pro"

Is there an answer as to how to correct the problem?
Mine started after the latest Windows10 update but that might be a coincidence!
I don't really want to reset everything if it is not necessary but will do if that cures the problem
73
Ray G3XLG
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Can't read calinration - ERROR MESSAGE! 27 Mar 2021 11:12 #11

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See above, message of 21 March. This topic's author solved his problem with the process described. Or did you already try it and hence your question?
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Can't read calinration - ERROR MESSAGE! 27 Mar 2021 11:31 #12

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No I hadn't tried it Erik because on the following day the 22nd his problem re-appeared. He thought it might be a hardware problem which I doubt. Anyway if there are no definitive answers from somebody later today, I will reset the IP addresses etc
73 Ray g3XLG
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Can't read calinration - ERROR MESSAGE! 27 Mar 2021 11:59 #13

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Ok Ray, I did not know that. Firmware issue in the radio maybe? Roman ought to know and I thought he had been asked but perhaps not. I hope you fix it. 73.
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Can't read calinration - ERROR MESSAGE! 27 Mar 2021 13:53 #14

  • N8SDR
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Be nice to know as to What version of Windows Home or Pro, What release version and OS Build and if 32 or 64 bit you both have / had this issue with:

Info like the following below showing Windows Specifications : which you can copy and paste from clicking Settings -then System then scroll down to About- under Windows Specifications click the copy tab and paste in comment:

Edition Windows 10 Pro
Version 20H2
Installed on ‎5/‎30/‎2020
OS build 19042.867
Experience Windows Feature Experience Pack 120.2212.551.0

Above is my current windows Version and I'm running 64 bit
Also have you changed the default install path? the think the default is : "C:\Program Files\ExpertElectronics\ExpertSDR2 SunSDR2DX" at least on the 2DX

Also what if any A/V your using- and if so have you tried to add an exception for the directory and program for EE and see if that resolves the problem?

N8SDR
73 Rick
Last Edit: 27 Mar 2021 13:53 by N8SDR.
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Can't read calinration - ERROR MESSAGE! 27 Mar 2021 14:12 #15

  • G3XLG
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Hi Rick
The details you requested are shown below, I am running 64bit
Edition Windows 10 Pro
Version 20H2
Installed 6/25/2020
OS Build 19042.870
Experience Windows Feature Experience Pack 120.2212.551.0
I don't believe I have changed the install path for EESDR2 which in my case is C:\Program Files\Expert Electronics\ExpertSDR2 SunSDR2
I am not sure what you mean about what A/V I am using or how to add an exception for the directory and program for EE. Can you clarify please?
Ray G3XLG
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