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ТЕМА: Windows 10 Update Issues with my MB1

Windows 10 Update Issues with my MB1 30 Апр 2020 12:18 #1

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Good Morning,
I have tried to update numerous times Windows 10 version 1909 for X64-based system.(KB4549951) Error Message 0x800f0831. It downloads the update but when installation starts it goes from 11% to 20% and then jumps to 100%. I also tried the alternate update KB4550945 and it does the same thing as the prior update.

I ran the troubleshooter for Windows update and I get the following error messages under detail:
1. IS_Postback_RC_pending updates. And it gives the result of False.
2. Bits service already started, NetHelpMSG 2182

I did see that Windows 10 has a Reset the PC Option. But there are only two choices.
1. Keep my File, Remove Apps & Settings.
2. Remove Everything.

Either way, I lose every program that was installed on the MB1 when I received it as well as any loggers etc. that I have installed.
That does not look like a viable option.
I could just say bag the updates and not worry about it. And right now that looks like the only reasonable way to handle this.
I am not a guru when it comes to Windows 10 Operating System manipulations.
I am asking the group as well as Roman, Vasily or anyone else at MB1 what I can do to fix this.
Thanks!!
Mark Griffin, KB3Z
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Windows 10 Update Issues with my MB1 30 Апр 2020 12:57 #2

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Последнее редактирование: 30 Апр 2020 12:58 от g0cgl.
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Windows 10 Update Issues with my MB1 30 Апр 2020 13:30 #3

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Erik,
Thanks for the help. I tried it and it does the same thing. Get's to 20% and then shoots all the way to 100. I get the error message that it failed.
I have tried the manual updates for both KB4549951 and KB4550945 and both fail.
This is above my knowledge of windows.
Mark Griffin, KB3Z
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Windows 10 Update Issues with my MB1 30 Апр 2020 15:01 #4

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In that case you have Component Store corruption. The Updates(s) that fail require Manifest data from one or more previous Updates. In other words they are dependent on them.

There are 4 options.

1 To try to rebuild System files. This has no negative impact, no loss of programs, settings or files.
Press Windows key + R to open up a Run dialog box. Next, type ‘cmd’ and press Ctrl + Shift + Enter to open up an Elevated Command Prompt. When you see the UAC (User Account Control), click Yes to grant admin access.
Once you are in the elevated command prompt type: sfc / scannow
press enter and let the process run to the finish. Note any error messages and make corrections if possible (it depends on what the errors are if any at all and the process may in fact also make corrections for you).
Errors or not, follow that with this command in the command window: dism /online /cleanup-image /restorehealth
note you have to be internet connected for DISM to work.
Check again for the error.

2. Use System Restore to go back to before this error started occurring - probably to just before the last Update that did install correctly. Check again for the error.

3. Do nothing and let it ride. Starting 12 May, there will be a roll-out of W10 version 2004 that you will see in Windows Update. Try to install it - if successful it will correct the error problem. If unsuccesful either still let it ride or see below.

4. If all the above fails and you want the error fixed, backup everything to an external drive, reformat the disk, run the mediatool2004 tool when it becomes available on 12 May, download to a USB stick and install the latest version as a fresh installation.
Последнее редактирование: 30 Апр 2020 15:43 от g0cgl.
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Windows 10 Update Issues with my MB1 30 Апр 2020 18:35 #5

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Erik,
When I ran the DISM it said the source files could not be found.
There is a log file. Not sure if I can attach that to this message or not.
Mark
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Windows 10 Update Issues with my MB1 30 Апр 2020 18:54 #6

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Erik,
I have attached the log file. It is quite a long one.
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Windows 10 Update Issues with my MB1 30 Апр 2020 18:55 #7

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Erik,
Maybe I didn't do this correctly.
Mark
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Windows 10 Update Issues with my MB1 30 Апр 2020 20:09 #8

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Hello Mark,

I have the log file. But it's a bummer result. It shows your Windows 10 installation is in bad shape and the attempt to repair it failed.

Probably even the upgrade to version 2004 when it comes will not help though you can try it.

But most likely you will either have to continue as you are, and there is not much wrong in doing that, or make a fresh install of the OS sometime.

It happens, I had to do the same last November. A day out of my life....

Erik.
Последнее редактирование: 30 Апр 2020 20:10 от g0cgl.
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Windows 10 Update Issues with my MB1 01 Май 2020 13:44 #9

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Hello Erik,
I came across this went doing a search of refreshing windows 10 with losing apps or data.
answers.microsoft.com/en-us/windows/forum/windows_10-update/how-to-refresh-windows-10-without-losing-apps-or/59d2f8a2-4c78-40db-aff9-62d950a09040
The only potential problem is that I don't have the installation DVD or ISO file.
Of course I didn't do a search on the SSD looking for a *.iso file.
Is this something I should refer to Roman or NSI Communications where I purchased the radio?
Thanks for your help so far!
Mark
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Windows 10 Update Issues with my MB1 01 Май 2020 14:55 #10

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Hello Mark,

So far as I know, the W10 installation media is not supplied with the MB1 at purchase. There will not be the iso file on the SSD either. So I doubt that Roman can help you. But maybe Yuri at NSI has a copy, after all he may have need of it when servicing his customers' radios. So it would be worth asking him about it.

I have had a thought though. You could create your own by downloading from Microsoft. You'll need a version that is later than what you already have judging by the 'upgrade' part of the description. I have not heard of a repair being done this way but that link you found sure does suggest it can be done. It amounts to being the same as the option I gave about installing W10 2004 after 12 May and it repairing the OS that way. I am not convinced the problem you have can be fixed this way but hey, "nothing ventured nothing gained".

Erik.
Последнее редактирование: 01 Май 2020 14:58 от g0cgl.
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Windows 10 Update Issues with my MB1 02 Май 2020 02:59 #11

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Hi Erik,
Well I tried it and it worked!
I found a YouTube Video that was very helpful.
Here is the link for it....
It took about an hours time. Which isn't bad at all.
If you have any questions, please don't hesitate to ask.
Mark Griffin, KB3Z
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Windows 10 Update Issues with my MB1 02 Май 2020 05:42 #12

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OK Mark, well done. It is very useful to know for sure that the method works.

Erik.
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